Shipping Policy

1. Processing Time:
Orders are processed within 1-2 business days after receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

2. Shipping Methods:
We offer various shipping options for your convenience. You can choose from standard shipping, express shipping, or other delivery methods based on your location and preferences.

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Express Shipping: Estimated delivery time of 2-3 business days.

3. Shipping Charges:
Shipping fees are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

4. Delivery Areas:
We ship within Malaysia and internationally. International shipping charges may vary depending on the destination country.

5. Shipping Confirmation and Tracking:
Once your order is shipped, you will receive an email confirmation along with a tracking number. You can track your order through the courier’s website or contact us for assistance.

6. Undeliverable Orders:
If your order is undeliverable due to incorrect address details, the recipient’s unavailability, or other reasons, we will make multiple attempts to contact you. If delivery cannot be completed, we may offer a refund (minus shipping charges) or arrange a re-shipment at an additional cost.

7. Shipping Delays:
While we aim to deliver your orders promptly, external factors such as weather conditions, customs processing, or unforeseen circumstances may cause delays. We appreciate your understanding and will inform you of any major delays.